Guest reviews


We arrived at 2:00 morning so reception open 24/7 was very good for us. Very good location, just a few steps from tram stop. Enough of space in double bed room with bathroom and bath for cold autumn evening! :-) Bad: Rooms are not perfectly clean..floor and also had a problem first night with water in bath so I took the cover off and it was full of hair :-( Not so much varieties for breakfast buffet. They don’t have pastries, fresh fruits and also good coffee...very cheap for 4*

Kateřina on, 08.10.2019


Beautiful decor, huge space for a family.

Geb on, 30.09.2019


My room was ready earlier than check in time. Staff were friendly. The room and bathroom were large and spacious, the bath was good. Overall the room was immaculate. Very high standard where housekeeping is concerned. There was a restaurant and bar on site. Very close to the tram also. Bad: I was surprised when I arrived to discover that I was staying at a Holiday Inn. I wasn't sure if this was the right hotel at first. and the partner website had branded the hotel as City Hotel Berlin East. There wasn't one mention of Holiday Inn. It just would have saved a bit of confusion. Very bizarre actually. So I booked a room with double bed, but was given two single beds. I tried to call reception or any number from the room but was unable to. I went down to the reception to ask for a room was a double bed, but was advised that they were fully booked. The air conditioning didn't work, error was displayed on the panel. It was quite warm in the room, but thankfully there was a plug in desk fan that helped (maybe they were aware of the air-conditioning not working). The moment I touched the toilet roll in the bathroom, the holder fell off the wall completely. There were no light switches next to the bed, so you had to manually turn off each light or use the main switch at the entrance to the room and then wander in the dark. There was no power socket next to the bed either. There was one under the bed which meant you physically has to move the bed to be able to use it. No tea/coffee making facilities in the room. I would have thought this was standard for a 4 star.

Leslie on, 27.09.2019

Very good

Breakfast not to be so repetiti ve.A mini bar is needed in the rooms.

Marilens on Agoda, 24.09.2019

Staff nice and helpful. Clean bathroom.

I had no time for breakfast. The location is not in the city centre but there were several means of transport. Bad: Not applicable

Kamakoue on, 17.09.2019


a very large room with fridge and microwave! Bad: the beds and pillow were not super comfortable. Also eventhough tram station was very close, not so easy transportation.

Merve on, 16.09.2019

Balanced option. ?‍♂️

View from the window to a busy road is majestic. Enough to lighting in the room from different sources. Very subtle cool design. Pretty quiet. Amazing quality for such a price. ? Can take a tram to get to the centre. Bad: No coffee facilities, shower gel dispenser was not working. Could be more sockets near beds.

Sergejs on, 15.09.2019

A good stay in Berlin

The room was pretty big and the staff really nice! My mom loved the bed! They gave us welcome drinks at the reception! Bad: The air conditioning wasn't working and for me the bed wasn't too comfortable. But for my mom it was! It was a little bit far from the center but easy to get to by public transport.

Marina on, 14.09.2019

OK but nothing special

Huge old hotel (3 towers full of rooms) with medicore standard. Location is few tram stops from the Alexander Platz, tram stop a few minutes walk away. Large and convenient parking lot outside hotel. Bad: Air conditioning was broken in whole building. Whole complex starts to show its age.

Teslaw on, 13.09.2019

Meets the expectations for 4-star hotel.

Cleaned daily, nice staff, everything expected from a 4-star hotel. Free wi-fi. Bad: Very uncomfortable pillows, an old panel building, triple room is actually a double room with extra bed.

Petersabev on, 10.09.2019


Clean, great room Bad: Removed 4.5 Eur from card for the water I was not using

Rolands on, 09.09.2019

Great place for its price

Great hotel for the price we've paid. Located near tram station, so you can easily get to the center of the city and main tourist attractions. Bad: There was no fridge in the room. Not that it was a big problem, but we had to eat our evening cheese snack right after we got home )) There were no slippers in the room.

Tetiana on, 09.09.2019

Very clean

Nice hotel, very clean, nice location, near to tram, hallal Turkish restorant, shops, groceries, just in 300 meters. Nice staff. I recommend this hotel. Bad: No fridge and no boiler in my room.

Yousra on, 04.09.2019

More than good

A lot Bad: Location an level for money

Carlos on, 03.09.2019


It's was really nice thank you for everything it's really nice hotel

Mohamad on, 02.09.2019


Everything was very good.

Ivana on, 29.08.2019


The room is good . Bad: The Windows can't open ?

Murad on, 28.08.2019


Alles Bad: Nothing

Ikechukwu on, 28.08.2019

Really nice stay!

Modern environment and comfortable room!

Lorenzo on, 25.08.2019


Gym is small and has barely any useful equipment.

Yoohan on, 21.08.2019


The room service was excelent. It was a quiet place. Fridge on the room. Bad: The beds were sliding apart from each other. Some stuff was a bit broken, but nothing drastic.

Tomáš on, 19.08.2019

City hotel berlin.

We arrived at the hotel,the lady checked us in,never asked us if we would like breakfast.The room was supposed to be a double bedroom,what we got was two single beds,the room was very clean and is in a good location for the trams.

shughe183852 on TripAdvisor, 19.08.2019

Hotel holiday inn.

The hotel is located near the tram which is convenient to get into Alexanderplatz,and is cheap €7.00 for a whole day until 3am. Bad: We did book a double room,what we got was two single beds.The room was clean.Could of done with a kettle for making a tea or coffee.€4.50 for a bottle of water is ridiculous.

Steven on, 18.08.2019


Everything was great Bad: It could be cheaper

Валентин on, 17.08.2019

Brilliant Stay with Wife and Three Sons (18, 13 and 7)

Arrived Sunday night 11/08/19 at about 11PM (Local Time), wasn't sure if i was at the right place at first as i didn't realise it was a Holiday Inn Hotel. The welcome from the reception staff was warm and friendly, even with my best attempt at broken German. We were checked in within no time and breakfast location/times were confirmed before we went upstairs. We had two standard double rooms booked, so was expecting a double bed in each room, i was pleasantly surprised to find each room had a double bed with a further single setup ....more than enough to accommodate us. The rooms are comparable to back in the UK to (somewhere between a Premier Inn and Travelodge). The only thing missing was a small kettle with coffee/tea, but otherwise very good. The young lad who checked us in on reception was only too happy to help us with additional door cards, change for the vending machines. He cleaned up after one of my sons spilt his drink over the floor accidentally by the vending machine without issue(nothing was too much trouble). Breakfast was great, Traditional German Offering (Ham, Cheese and a Roll) but there was also Cereal, Scrambled Egg, Beans, Pancakes, Yoghurt....plenty of choice to keep my fussy eaters happy. Again the service from staff here was top notch! We found 09:30-10:00am a good time to go for breakfast with the kids as it was quieter. We did have a Toilet Blockage (over zealous young child with the Toilet Tissue), told a member of staff on our way out for the day, and everything was sorted by our return. We really enjoyed Berlin (Welcome Card and S-Bahn app highly recommended), the hotel is 2 minutes walk from two tram stops One served by the M13-Tram and One served by the M5 & M6-Trams, great for getting around Berlin. Our break was made that much better by staying at this hotel, i would recommend staying here to anyone.

DJohno1973 on TripAdvisor, 16.08.2019


Alle Super!!!

Dimitri on, 16.08.2019


Fin personal

Helene on, 16.08.2019


The hotel was clean ! Bad: I had to wait for 1 hour and 15 mins to check in !!!!

Hassan on, 14.08.2019

Overall speaking, if I come to Berlin once again, I will re-book a room here!

So clean, good decoration, perfect location to the city center. Bad: No refrigerator and slipper were available in the room!

Anonymous on, 13.08.2019

Overall. great room, decent view, good service, good breakfast

Got one of the hotel 100m2 apartment rooms with two double beds for only 120 Euro. Well worth its price! Bad: Could not close the door to the smaller bedroom due to the bed being to close to the door frame thereby blocking it. One of the plants were wilting and shedding leaves on the ground.

Love on, 08.08.2019

City Hotel Berlin East
Landsberger Allee 203
13055 Berlin